SALA HOSPITALITY GROUP has received TripAdvisor Certificate of Excellence awards for four properties, SALA Samui Resort and Spa, SALA Phuket Resort and Spa, Sala Lanna Chiang Mai and Sala Rattanakosin Bangkok.
The accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings. Businesses must maintain an over-all TripAdvisor bubble rating of at least four out of five, volume and recency of reviews. Additional criteria include a business’ tenure and popularity ranking on the site.
“TripAdvisor is pleased to honour exceptional hospitality businesses for consistent excellence,” said Marc Charron, president of TripAdvisor for Business.
“The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travellers a great customer experience.”