Spa treatments at Centara CentralWorld Bangkok
INTELLIGENT SPAS has just released a new spa operations and treatments package that includes a spa operations procedures and policies manual and a professional spa treatments manual.
Julie Garrow, Intelligent Spas’ president, describes the spa operations practices manual as a “virtual consultant, detailing practical guidelines you man reference and customize to your own specific requirements”.
Fast-track training for new spas and new employees, or ensure service standards are continuously maintained in established spas, by implementing great quality and highly consistent treatment delivery protocols.
The professional spa treatments manual is specifically designed with “highly consistent” procedures and scripts to make it easy for therapists to remember and deliver quality spa treatments, resulting is satisfying spa experiences which generates increased client loyalty and produces better consumer ratings and reviews.
The 31 detailed spa treatment procedures included in the manual cover: Water, Massage, Body, Face, Nails, Hair, and Extras, including waxing.
Supporting verbal scripts, product lists and process maps are also included to help guide training and implementation. The editable file is provided so you may customize the contents to your own specific requirements.
A secure PDF file and an editable Microsoft Word file are provided for easy customization.
She sees four key spa results from the treatment procedures manual – lower training costs; faster time to market for spas in the pre-opening phase; easier treatment delivery for multi-skilled therapists, and increased client loyalty.
Intelligent Spas is also offering Spa Sessions Team Meeting Guides, which focus on three key areas: Business Success, Team Performance and Service Experience.
The guide features 60 meeting topics to give the spa a continuous stream of performance improving ideas, such as: Upselling, Cost controls, Adding value, Communication, Safety, Professionalism, Ethics, Delivering and Caring.
The Spa Sessions are designed to be relevant for all spa types and locations – from large spas to small salons, globally. They allow spa teams to come up with customized solutions for their specific business model – the key to best learning outcomes. A section entitled Session Starters is also included to help guide the meetings and prompt discussion.
Intelligent Spas has also prepared a Wellness Spas Benchmark Report, which is the first study to specifically identify key performance indicators for wellness spas.
The report contains a variety of statistics to help wellness spas better compete in the global spa industry. Information was collected via a detailed survey completed by spa owners/managers, then combined with additional research conducted by Intelligent Spas to provide a concise financial report.
Conrtact Intelligent Spas for further information and pricing.